How to Order a Certified Translation Online: A Simple Step-by-Step Guide

Ordering a certified translation online is faster and easier than most people expect. You don't need to visit an office or post your original documents. In most cases you can complete the whole process from your phone or computer. This guide explains how it works and what to prepare, so your order goes smoothly the first time.

What is a certified translation?

A certified translation is a translation completed by a qualified translator who formally confirms that it is a true and accurate version of the original document. In Australia, the standard for many official purposes is a translation by a NAATI certified translator. NAATI is the national body that certifies translators and interpreters.

You will usually need one for:

• Visa and immigration applications
• University and school enrolment
• Employment and professional registration
• Legal, court and government matters

Step 1: Check what the receiving organisation requires

Before you order, check the requirements of the organisation that will receive the translation, such as a government department, university or employer. Look for:

• Whether they require a NAATI certified translation
• Whether they accept a digital copy or require a printed and stamped copy
• Whether they need the translation of the full document, including stamps, notes and the back of the page

A few minutes of checking now can save you from having to redo the translation later.

Step 2: Prepare clear copies of your documents

Scan or photograph each document so that all the text is easy to read. Good scans make the translation faster and more accurate.

• Include every page, including the back if it has stamps or notes
• Make sure the corners and edges are not cut off
• Use good lighting and avoid shadows and blur
• Save the files as PDF or JPG

Step 3: Tell us the details

When you place your order, you will normally be asked for:

• The language of your document and the language you need
• The type of document, for example a birth certificate, marriage certificate, degree or driver's licence
• The purpose of the translation, such as a visa application
• The number of pages and how many copies you need

If you are not sure what you need, ask before you pay. A good translation service will tell you what is required for your situation.

Step 4: Upload your documents and get a quote

Upload your files through the website's order or contact form. You will receive a quote based on factors such as the document type, the language and the number of pages. Review the quote and the expected delivery time before you confirm.

Step 5: Confirm and pay securely

Once you accept the quote, you can pay online. Use a secure payment method and keep your confirmation, because it is your record of the order.

Step 6: Receive and check your translation

Your certified translation will be delivered in the format you ordered, usually as a digital file, with a printed copy if you requested one. When you receive it, check carefully:

• Names and spelling match your passport or ID exactly
• Dates, numbers and places are correct
• The certification details, such as the translator's stamp or statement, are present

If you find a mistake, tell the translator straight away so it can be corrected before you submit the document.

Common mistakes to avoid

• Blurry or incomplete scans. These cause delays and extra questions.
• Name spelling that doesn't match your passport. Always tell the translator how your name is spelled in your passport.
• Leaving it to the last minute. Allow extra time in case of corrections or if you need a printed copy posted to you.
• Using an uncertified translation. If the organisation requires certification, a normal translation may be rejected.

Ready to order?

Ordering a certified translation online is simple when you prepare in advance. Gather clear copies of your documents, confirm the requirements, and send us the details. If you have any questions before you start, contact us and we will point you in the right direction.